Body: When it comes to choosing a communication solution for your business, Microsoft Teams offers two options: calling plans and direct routing. Both options provide a way to make and receive calls using Teams, but they differ in how they are set up and managed.
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Calling plans are provided by Microsoft and include a set of phone numbers and calling features that can be used with Teams. These plans are easy to set up and manage, and they provide a way for businesses to quickly start using Teams for calling.
Direct routing, on the other hand, allows businesses to use their existing phone numbers and PSTN (Public Switched Telephone Network) connectivity with Teams. This option is more flexible, as it allows businesses to use their own SIP (Session Initiation Protocol) trunks or PSTN gateways with Teams. However, it requires more setup and management compared to calling plans.
So, which option is right for your business? Here are some factors to consider:
- If you’re looking for an easy and quick way to start using Teams for calling, calling plans are the way to go.
- If you want to use your existing phone numbers and PSTN connectivity with Teams, direct routing is the best option.
- If you have a complex calling setup or need more flexibility, direct routing is likely the better choice.
- If you don’t have IT resources available to manage a more complex setup, calling plans may be a better option.
Conclusion:
Choosing between Microsoft Teams calling plans and direct routing depends on the specific needs of your business. Calling plans are an easy and quick way to start using Teams for calling, while direct routing offers more flexibility and the ability to use existing phone numbers and PSTN connectivity. Consider the factors discussed above, and consult with a professional to determine which option is best for you.
Frequently Asked Questions:
Can I switch from a calling plan to direct routing?
Yes, you can switch from a calling plan to direct routing. However, it requires additional setup and management, and you may need to work with a professional to make the switch.
Can I use direct routing with a SIP trunk or PSTN gateway from a different provider?
Yes, you can use direct routing with a SIP trunk or PSTN gateway from a different provider.
Can I keep my existing phone numbers with a calling plan?
You can’t keep your existing phone numbers with a calling plan, the plan will provide you with a set of new numbers.
Can I use Direct Routing with other Cloud PBX providers?
Direct Routing is exclusive to Microsoft Teams and it can’t be used with other Cloud PBX providers.