Direct routing is a feature in Microsoft Teams that allows users to make and receive phone calls using the Teams platform, while also leveraging their existing PSTN (Public Switched Telephone Network) infrastructure. This means that instead of using the traditional telephone network, users can make and receive calls through Teams, while also maintaining their existing phone numbers.
One of the major benefits of direct routing is that it allows users to have a seamless communication experience, as they can make and receive calls, send and receive messages, and participate in video meetings all within the same platform. Additionally, direct routing also enables users to leverage the advanced call features of Teams, such as call recording, call queues, and call delegation.
Another key advantage of direct routing is that it allows organizations to reduce their costs by eliminating the need for separate phone systems and PBX (Private Branch Exchange) infrastructure. This can result in significant savings, as well as increased efficiency and productivity for the organization.
However, it’s important to note that direct routing does require a certain level of technical expertise and configuration to set up and maintain. Organizations will need to work with a certified Microsoft Teams Direct Routing provider, who will help them configure and integrate their existing PSTN infrastructure with Teams.
Conclusion:
Direct routing is a powerful feature in Microsoft Teams that allows users to make and receive phone calls through the platform, while also leveraging their existing PSTN infrastructure. This can result in a seamless communication experience and cost savings for organizations. However, it does require a certain level of technical expertise and configuration to set up and maintain.
Frequently Asked Questions:
What is direct routing in Microsoft Teams?
Direct routing is a feature in Microsoft Teams that allows users to make and receive phone calls using the Teams platform, while also leveraging their existing PSTN (Public Switched Telephone Network) infrastructure.
What are the benefits of direct routing?
The benefits of direct routing include a seamless communication experience, advanced call features, and cost savings for organizations by eliminating the need for separate phone systems and PBX (Private Branch Exchange) infrastructure.
Do I need any technical expertise to set up direct routing?
Yes, direct routing does require a certain level of technical expertise and configuration to set up and maintain. Organizations will need to work with a certified Microsoft Teams Direct Routing provider to configure and integrate their existing PSTN infrastructure with Teams.
Can I keep my existing phone number when using direct routing?
Yes, with direct routing, you can keep your existing phone number and use it to make and receive calls through Teams.