Making the Switch to Direct Routing: How to Connect Your PBX to Microsoft Teams

Making the Switch to Direct Routing: How to Connect Your PBX to Microsoft Teams

Direct Routing in Microsoft Teams is an innovative feature that allows users to connect their existing telephony infrastructure, such as a PBX system, to Teams. This allows users to make and receive calls using their existing phone numbers and phone system while still taking advantage of the collaboration and productivity features offered by Teams. However, many businesses are still unaware of the benefits of Direct Routing and how to set it up. In this article, we will explain how to connect your PBX to Microsoft Teams and the benefits of making the switch to Direct Routing.

Connecting Your PBX to Teams

To set up Direct Routing, you will need to configure a session border controller (SBC) to connect your existing telephony infrastructure to Teams. The SBC acts as a bridge between the PBX and Teams, allowing calls to be routed between the two systems. The process of setting up Direct Routing is typically done by an IT administrator and may require some technical expertise.

Once the SBC is set up, your users will be able to make and receive calls using their existing phone numbers and phone system, but they will also have access to the full range of Teams features, such as instant messaging, presence, and screen sharing. This allows users to collaborate more effectively and be more productive.

Benefits of Direct Routing

Direct Routing in Microsoft Teams brings several benefits for businesses. The first benefit is that it allows users to continue to use their existing phone system, such as a PBX, while still taking advantage of the collaboration and productivity features offered by Teams.

In addition, Direct Routing can also allow to integrate with existing call centers, automate call routing, recording, and many other features, which can greatly improve the customer service experience. It also allows your business to utilize the full range of Teams features, such as instant messaging, presence, and screen sharing, which can greatly improve collaboration and productivity.

Another benefit of Direct Routing is that it allows you to retain your existing phone numbers, which can be important for businesses that have built up a strong reputation and customer base.

Conclusion

In conclusion, Direct Routing in Microsoft Teams is a valuable feature that can greatly improve the way your business communicates. By connecting your existing telephony infrastructure, such as a PBX system, to Teams, you can take advantage of the powerful collaboration and productivity features offered by Teams, while still retaining your existing phone numbers and phone system. The process of setting up Direct Routing is typically done by an IT administrator and may require some technical expertise, but the benefits it brings to your business make it a worthwhile investment.

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