How to Create Call Park Policies using Microsoft Teams Admin Center

Microsoft Teams has become an indispensable tool for remote teams and businesses to communicate and collaborate effectively. As an administrator, you can manage various aspects of Microsoft Teams, including call park policies. In this article, we’ll guide you on how to create call park policies using Microsoft Teams Admin Center.

What is Call Park in Microsoft Teams?

Call park is a feature in Microsoft Teams that allows you to temporarily park a call and retrieve it from any other device within your organization. This feature is particularly useful for shared workspaces and multi-line phone systems. With call park, you can transfer calls between colleagues or departments without the need to transfer the call physically to another phone.

Why Create Call Park Policies in Microsoft Teams Admin Center?

Creating call park policies in Microsoft Teams Admin Center gives you greater control over how call park is used within your organization. With policies, you can specify the number of simultaneous parked calls, the maximum time a call can be parked, and the numbering scheme for parked calls. You can also specify the default policy for your organization and create custom policies for specific departments or groups.

Steps to Create Call Park Policies in Microsoft Teams Admin Center

1. Sign in to the Microsoft Teams Admin Center with your administrator credentials.
2. Navigate to the “Voice” section, then select “Call Park Policies.”
3. Click on “Create Policy” to create a new call park policy.
4. Enter a name for your policy and select the default policy if applicable.
5. Configure the settings for your policy, including the number of simultaneous parked calls, the maximum time a call can be parked, and the numbering scheme for parked calls.
6. Save your policy by clicking “Save.”
7. Assign the policy to specific departments or groups by clicking on “Assign Policy.”
8. Select the departments or groups to which you want to assign the policy and click “Assign.”
9. Repeat the process for any additional policies you need to create.

Best Practices for Call Park Policies in Microsoft Teams

1. Set a clear numbering scheme for parked calls to avoid confusion and ensure calls can be retrieved quickly.
2. Specify a reasonable maximum time for parked calls to avoid calls being forgotten and left parked indefinitely.
3. Assign policies to specific departments or groups based on their specific needs.
4. Monitor call park usage regularly to ensure policies are being followed and make any necessary adjustments.
5. Provide training and support for users to help them understand the call park feature and how to use it effectively.

Conclusion

Call park is a valuable feature in Microsoft Teams that allows you to temporarily park calls and retrieve them from any other device within your organization. By creating call park policies in Microsoft Teams Admin Center, you can gain greater control over how call park is used and ensure it is used effectively and efficiently within your organization. With these steps and best practices, you’ll be able to create and manage call park policies with ease.

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