How to Create Call Hold Policies in Microsoft Teams Admin Center

Microsoft Teams has become one of the most popular collaboration tools for businesses and organizations. It offers a variety of features, including video and audio calls, chat, and file sharing. As a company administrator, you may want to set up call hold policies for your employees. This article will provide step-by-step instructions for creating call hold policies in the Microsoft Teams admin center.

Why Create Call Hold Policies in Microsoft Teams?

Call hold policies help to ensure that your employees are using Microsoft Teams in a professional and efficient manner. By setting up these policies, you can specify the maximum length of time that a call can be on hold, as well as the type of hold music that will be played. This can help to improve the overall call quality for your employees and customers.

Accessing the Microsoft Teams Admin Center

The first step in creating a call hold policy in Microsoft Teams is to access the Microsoft Teams admin center. To do this, log in to the Microsoft 365 admin center using your administrator account. From there, you will be able to access the Microsoft Teams admin center by clicking on the “Teams” tab in the left-side menu.

Creating a Call Hold Policy

Once you have accessed the Microsoft Teams admin center, you can create a call hold policy by following these steps:

1. Click on the “Policies” tab in the left-side menu.
2. Click on the “Call hold” option.
3. Click on the “Create policy” button.
4. Fill in the necessary information for the policy, including the maximum length of time that a call can be on hold, as well as the type of hold music that will be played.
5. Save the policy by clicking on the “Save” button.

Assigning a Call Hold Policy to an Employee

Once you have created a call hold policy, you will need to assign it to an employee. To do this, follow these steps:

1. Click on the “Users” tab in the left-side menu.
2. Select the employee who you want to assign the policy to.
3. Click on the “Edit” button.
4. Scroll down to the “Call hold” section.
5. Select the policy that you want to assign from the dropdown menu.
6. Save the changes by clicking on the “Save” button.

Editing a Call Hold Policy

If you need to make changes to a call hold policy, you can do so by following these steps:

1. Click on the “Policies” tab in the left-side menu.
2. Click on the “Call hold” option.
3. Select the policy that you want to edit.
4. Make the necessary changes.
5. Save the changes by clicking on the “Save” button.

Deleting a Call Hold Policy

If you no longer need a call hold policy, you can delete it by following these steps:

1. Click on the “Policies” tab in the left-side menu.
2. Click on the “Call hold” option.
3. Select the policy that you want to delete.
4. Click on the “Delete” button.
5. Confirm the deletion by clicking on the “Yes” button.