How to Create an Auto Attendant Using Teams Admin Center

An auto attendant is a virtual receptionist that greets callers and routes their calls to the appropriate person or department. If you’re using Microsoft Teams as your communication platform, you can create an auto attendant using the Teams admin center.

What is an Auto Attendant

An auto attendant is a pre-recorded voice menu system that allows callers to navigate through different options, either by speaking or pressing numbers on their phone. It provides a professional and efficient way to manage incoming calls and is often used in businesses to redirect calls to the right department or individual.

Why use Teams Admin Center to create an Auto Attendant

The Teams admin center is a web-based portal that provides administrators with a centralized location to manage and configure their Teams environment. It offers a range of features, including audio conferencing, calling policies, and auto attendants. By using the Teams admin center, you can ensure that your auto attendant is configured correctly and works smoothly.

Step-by-Step Guide to Creating an Auto Attendant in Teams Admin Center

1. Log in to the Teams admin center.
2. Go to the Voice > Auto attendants tab.
3. Click the “+” icon to create a new auto attendant.
4. Give your auto attendant a name and select the language you want to use.
5. Record your greeting and the menu options for your callers.
6. Assign extensions for each menu option, which will be the numbers that callers press to reach the appropriate person or department.
7. Set the hours during which your auto attendant will be active.
8. Preview your auto attendant to make sure everything is working correctly.
9. Save and publish your auto attendant.

Advanced Configuration Options

In addition to the basic configuration steps, there are several advanced options you can use to customize your auto attendant. These include:

• Call forwarding: you can set the auto attendant to forward calls to an alternate number or voicemail if no one is available to answer.
• Call handling: you can specify how incoming calls are handled, such as playing a busy tone or sending the call to voicemail.
• Call transfer: you can set the auto attendant to transfer calls to a specific person or department if the caller requests it.

Conclusion

Creating an auto attendant in Teams admin center is a simple process that can improve the efficiency of your incoming call management. By following the steps outlined in this article, you can ensure that your auto attendant is configured correctly and working smoothly. Whether you’re a small business or a large enterprise, an auto attendant is an essential tool for managing incoming calls and providing a professional image to your callers.

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