How to Access and Use Call Quality Dashboard of Teams Admin Center

As businesses continue to embrace remote working, video conferencing tools like Microsoft Teams have become an essential part of day-to-day operations. Microsoft Teams provides an all-in-one platform for communication and collaboration, including voice and video calls. To ensure high-quality calls, the Call Quality Dashboard of Teams Admin Center comes in handy. In this article, we will discuss how to access and use the Call Quality Dashboard of Teams Admin Center.

Understanding the Call Quality Dashboard

The Call Quality Dashboard of Teams Admin Center is a tool that allows administrators to monitor the quality of voice and video calls made using Microsoft Teams. It provides insights into call quality issues such as poor network connectivity, low bandwidth, or device problems. By using the dashboard, administrators can troubleshoot problems and proactively identify potential issues.

Accessing the Call Quality Dashboard

To access the Call Quality Dashboard, you must have administrator rights for Microsoft Teams. Follow the steps below to access the dashboard:

1. Sign in to your Microsoft Teams Admin Center using your administrator credentials.
2. Click on the “Analytics & Reports” tab.
3. Select “Call Quality Dashboard” from the drop-down menu.
4. The dashboard will now load, displaying call quality data from the last 7 days.

Using the Call Quality Dashboard

The Call Quality Dashboard provides various filters and reports to help administrators analyze call quality data. Here’s how you can use the dashboard:

1. Filter by date range: Use the date range filter to view call quality data for a specific period. You can select a preset date range or set a custom date range.
2. Filter by location: If your organization has multiple locations, you can filter call quality data by location.
3. View reports: The dashboard provides various reports that can help you analyze call quality data. These include the overall call quality report, user report, device report, and network report.
4. Drill down into data: You can drill down into the data to get more detailed information. For example, if you notice that a particular user is experiencing call quality issues, you can drill down to see which device they are using.
5. Export data: You can export call quality data to Excel for further analysis.

Frequently Asked Questions