Generative AI (artificial intelligence) is expected to have a significant impact on the Indian IT industry, affecting up to 1% of jobs in the country. However, the technology is also expected to create additional revenue potential of $2-3 billion.
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A report by research firm Gartner said that generative AI will automate tasks currently performed by humans in sales, support, and other roles. This could lead to job losses in these areas, but it will also create new opportunities for AI-skilled workers.
For example, generative artificial intelligence can be used to create personalized sales pitches, generate customer support tickets, and even write code. This will free up human workers to focus on more strategic and creative tasks.
The report also said that generative artificial intelligence will create new revenue opportunities for the Indian IT industry. For example, the technology can be used to create new products and services, improve customer experiences, and automate back-office tasks.
Overall, the report found that the impact of generative AI on the Indian IT industry will be mixed. While some jobs will be lost, new opportunities will also be created. The report estimated that the overall impact of the technology will be positive, with an additional $2-3 billion in revenue being generated by 2025.
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