Emergency Calling in Microsoft Teams: A Step-by-Step Guide

With the increasing reliance on remote work and virtual communication, it’s more important than ever to have the ability to make emergency calls in your collaboration tools. Microsoft Teams offers a built-in emergency calling feature that allows users to quickly and easily call emergency services directly from the app. In this article, we’ll walk you through the process of setting up emergency calling in Microsoft Teams.

  1. First, you’ll need to make sure that your organization has enabled emergency calling in Teams. Contact your IT administrator or check your Teams settings to confirm that the feature is available.
  2. Next, open the Teams app and click on your profile picture in the top right corner. From the drop-down menu, select “Settings” and then click on “Devices.”
  3. In the “Devices” menu, you’ll see a section labeled “Emergency address.” This is where you’ll enter your primary physical address. This is the address that will be used by emergency services in the event of a call.
  4. Once you’ve entered your emergency address, click “Save.”
  5. To test your emergency calling setup, you can make a test call by dialing 112 or 911 (depending on your location) from within Teams. The call will be automatically routed to the nearest emergency services operator.
  6. Finally, make sure that you and your team members are aware of the emergency calling feature and know how to use it in case of an emergency.


Setting up emergency calling in Microsoft Teams is a straightforward process that can provide peace of mind for remote teams. By following the steps outlined in this article, you can ensure that your organization is prepared for any emergency situation.

Frequently Asked Questions and Answers:

Can I make an emergency call from any device?

No, emergency calls can only be made from the Teams app on a desktop or mobile device.

Will my emergency call be connected to the nearest emergency services operator?

Yes, the call will be automatically routed to the nearest emergency services operator based on your primary physical address.

Can I change my emergency address after it’s been set?

Yes, you can change your emergency address at any time by going to the “Devices” menu in Teams settings and updating the information.

Is emergency calling available for all Microsoft Teams users?

Availability of emergency calling feature depends on the plan and region of your organization. Contact your IT administrator to confirm if this feature is enabled for your organization.

About Sushil G

Hi, my name is Sushil and I am an experienced content writer with a passion for technology. For the past 10 years, I have been specializing in Microsoft products like Azure AD, Exchange, Skype for Business (SFB), and Teams. My in-depth knowledge of these products has enabled me to help many individuals and businesses to achieve their goals by leveraging the power of Microsoft technology. As a content writer, I enjoy taking complex technical concepts and breaking them down into easy-to-understand language. I'm always eager to learn about the latest trends and advancements in the industry and share my knowledge and expertise with others. If you need help in understanding Microsoft products and maximizing their potential, I'm here to help.