As an Office 365 administrator, you may find yourself needing to create shared mailboxes for your organization. Shared mailboxes allow multiple users to access and manage a single mailbox, which can be useful for customer service, support, or other team-based email tasks. In this article, we will walk you through the steps of creating shared mailboxes in the Office 365 Admin Center.
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Step 1: Log in to the Office 365 Admin Center To begin, log in to the Office 365 Admin Center using your administrator account. Once you have successfully logged in, you will be taken to the home screen of the Admin Center.
Step 2: Navigate to the Users section In the navigation pane on the left, click on the “Users” option. This will take you to the Users page, where you will be able to manage all of the users in your organization’s Office 365 account.
Step 3: Create a new shared mailbox Click on the “+” icon on the top right corner and select “Shared Mailbox” from the dropdown menu. Fill in the required details such as name, email address, and select the users who have permission to access the shared mailbox.
Step 4: Assign permissions to the shared mailbox Once you have created the shared mailbox, you can assign permissions to it by clicking on the “Mailbox permissions” tab. From there, you can add users and assign different levels of access, such as “Full access” or “Send As” permissions.
Step 5: Monitor and manage the shared mailbox After creating the shared mailbox, you should monitor and manage it to ensure that it is being used effectively. This can include checking the mailbox’s activity, adding or removing users, and changing permissions as needed.
Conclusion:
Creating shared mailboxes in the Office 365 Admin Center is a simple process that can be completed in a few easy steps. By following the steps outlined in this article, you will be able to create shared mailboxes that will help you manage and organize your email communications in a more efficient way.
Frequently Asked Questions and Answers:
Can I add external users to a shared mailbox?
Yes, you can add external users (those who do not have an Office 365 account) to a shared mailbox by entering their email address. External users will have limited access to the shared mailbox’s resources.
Can I assign different permissions to different users for the same shared mailbox?
Yes, you can assign different permissions to different users for the same shared mailbox. This can be done by going to the Office 365 Admin Center, selecting the “Users” option, and then clicking on the “Mailbox permissions” tab.
Can I convert an existing mailbox to a shared mailbox?
Yes, you can convert an existing mailbox to a shared mailbox. This can be done by going to the Office 365 Admin Center, selecting the “Users” option, and then clicking on the “Convert” button for the mailbox you want to convert.